We all know when we experience amazing customer service that we naturally tell people about it and recommend the service. This also happens when we experience bad customer service.
We all know when we experience amazing customer service that we naturally tell people about it and recommend the service. This also happens when we experience bad customer service.
What are some of the key ingredients to making your customers experience a memorable one?
What are some of the key ingredients to making your customers experience a memorable one? Here are three valuable ones;
Listening
Listening to your customers needs is what can enable you to grow in your business and deliver to their expectations. Customers can give us some of our best business ideas without even realising. Be an active listener. Often it is not about creating the product and finding the customers, it is about learning what the customer needs and wants.
Going Above and Beyond
Don’t just give what you must, take the extra little steps that create the experience. Think of those products or services you’ve used where you were given that little extra love, how did you feel, did you talk about it, and did you go back for more?
Communication
Keep your communication strong with customers, this includes when they make purchases, or if there are delays in their order. Don’t make the customer have to chase you for answers, take the initiative to keep one step ahead of them and inform them. Customers feel empowered and happy when you take the initiative to look after them and make it feel you’re putting their needs first.
Communicating with customers is a great tool in your business. If you are not sure what your customers want. Ask them. They love to help you as much as you love helping them.
Here are some examples of businesses I’ve dealt with that left a memorable impression and went the extra mile for their customers.
Fi Mims Photography :: Several years ago Fi took our family photos. On the day, my little angels decided to be a little challenging (as kids do). Fi was exceptional in working with what/who she could. More than just the day itself, the pre-shoot questionnaire was so detailed and caring, wanting to learn about my family and incorporating those details in the shoot. To wrap the experience up, the presentation and packaging of our photos was the professional touch. Everything was branded, professionally presented and just made us want to come back again without doubt. All these little details added up to outstanding experience and a service I’m so happy to brag about.
Over the last 5 years I’ve gone back to Fi several time for my professional headshots, which I love as they’ve truly captured me. And more recently a new set of family photos but including a larger group of family members. Fi made everyone feel comfortable. All my family members were talking about how much they loved the experience.
Birdsnest :: when making purchases of their products, you receive a lovely personalise handwritten note hoping you enjoy your purchase. Simple gesture making you feel so valued.
What have been your most memorable customer service experience? Why?
