Building Strong Communication Flows with Your Team: Virtual or In-Person

Building Strong Communication Flows with Your Team: Virtual or In-Person

Effective communication is the lifeblood of successful teamwork. Whether your team is within a corporate organisation working either virtually or in-person or whether you’re a virtual business working with clients and teams remotely. Establishing strong communication flows is essential for fostering collaboration, enhancing productivity, and maintaining a positive work environment/relationship. I am sharing ways you can implement practical strategies to build robust communication channels with your team, regardless of the setting.

Establish Clear Communication Guidelines:

Start by establishing clear communication guidelines that define expectations for team members. These guidelines should cover aspects such as preferred communication channels, response times, meeting etiquette, and the use of project management tools. By aligning everyone on the team, you can reduce confusion and promote consistent communication practices.

Choose the Right Communication Tools:

In a virtual or hybrid work environment, selecting appropriate communication tools is crucial. Determine which tools best suit your team’s needs, such as email, instant messaging platforms, video conferencing software, project management tools, or collaborative document sharing platforms. Ensure that all team members are comfortable using these tools and provide any necessary training or support.

Foster Active Listening:

Encourage active listening within your team to promote understanding and effective communication. This involves giving full attention to the speaker, maintaining eye contact (in virtual meetings, direct eye contact by looking into the camera), and acknowledging and responding to messages promptly. Encourage team members to ask questions and seek clarification when needed.

Promote Open and Honest Communication:

Create a safe and inclusive environment where team members feel comfortable expressing their thoughts, concerns, and ideas openly. Foster a culture of trust and encourage feedback by actively listening, valuing diverse perspectives, and responding constructively. Regularly check in with team members individually to address any challenges or issues proactively.

Embrace Transparent and Timely Communication:

Transparency is key to building trust and maintaining strong communication flows. Share relevant information openly and in a timely manner, ensuring that team members have access to necessary resources, updates, and decision-making processes. Regularly communicate project milestones, deadlines, and changes to foster a shared understanding and keep everyone aligned.

Establish Regular Communication Routines:

Consistent and structured communication routines are vital for maintaining team cohesion. Schedule regular team meetings, whether virtual or in-person, to discuss progress, address challenges, and provide updates. Additionally, encourage informal communication through dedicated channels where team members can ask questions, share insights, and support one another.

Encourage Collaboration and Knowledge Sharing:

Create opportunities for collaboration and knowledge sharing within your team. Foster a culture of continuous learning and growth by organising brainstorming sessions, team-building activities, and cross-functional projects. Encourage team members to share their expertise, best practices, and innovative ideas to foster a sense of collective ownership and mutual support.

Adapt Communication Styles:

Recognize that effective communication may require adapting to different communication styles and preferences within your team. Some team members may prefer concise written updates, while others may thrive in face-to-face discussions. By understanding and accommodating these differences, you can ensure that information is communicated effectively and that everyone feels heard and valued.

Regularly Evaluate and Improve Communication:

Continuously evaluate your team’s communication processes and make necessary adjustments. Seek feedback from team members on what is working well and what could be improved. Regularly reassess communication tools, practices, and guidelines to ensure they align with evolving team dynamics and needs.

Strong communication flows are fundamental to successful teamwork, whether your team operates virtually or in-person. By establishing clear guidelines, utilizing appropriate communication tools, promoting active listening, fostering open and honest communication, embracing transparency, establishing regular communication routines, encouraging collaboration and knowledge sharing, adapting communication styles, and regularly evaluating and improving communication processes, you can build a cohesive and communicative team that thrives in any working environment. Remember, effective communication is a continuous process that requires ongoing effort and adaptation to meet the evolving needs of your team.

How to clearly communicate your expectations to your Virtual Assistant

How to clearly communicate your expectations to your Virtual Assistant

I commonly hear business owners who have used virtual assistants previously before knocking on my door, mentioned how their VA went on a tangent doing things they hadn’t asked for or failing to communicate to them.

Communication is an essential tool between any business relationships.
If you have had a failed VA relationship or keen to start working with one, but not really sure on your what, who and how, here are some tips to assist you to creating the perfect relationship with your VA.

#1 Outline the task

Don’t assume they ‘get what you mean’. Be detailed in your description, the more familiar and longer they work with you, the trust will build and a clearer understanding of how you both work will develop. When starting out with a new VA, you need to be as detailed as possible, otherwise you’ll be pulling your hair out. Don’t just ‘tell them’ what you need, follow it up with an email.

You have heard people say ‘yes I got it’ and discovered they were completely off track. The English language is very interruptive. It is better if you can give examples.
More experienced VAs will know what questions they need to ask you. But newbies will need more guidance from you.

#2 Explain your preferred communication style

Having previously worked in the corporate world for Managing Directors, Chief Financial Officers and various General Managers. No two were ever the same in how they liked their work done and communicated. Some were self-sufficient, some old school and some just confused relying on me to tell them what to do.

So it’s important you advise your VA how you like to work and how you like to be kept up to date, and this should be done in your initial phone call with your potential VA. The reason is some VA prefer to work certain ways and if you’re requiring an alternative to what they prefer, then you may find your working relationship deteriorate quickly (and that is not what you want).

Types of communication streams you may prefer;

Your VA to just run with it and advise when completed, only asking questions when needed.
Communicate every step of the way so you know exactly where tasks are. You can use programs like ASANA (which is free) to help manage this, and is beneficial if your VA is working on multiple projects.Alternatively if you have multiple team members. It’s an effective communicating tool. Other alternatives are TeamWorks and BaseCamp. There are plenty of others, some free and some paid.

Communicate a strict guideline. No work is to be done ‘outside’ the specified task, unless asked first. Or that a task must be done within a certain number of hours, if they have reached those hours then to discuss with you first before proceeding any further. This is advisable especially if you are budget conscious, however a VA should advise you if the work is exceeding the perceived time.

Ways to communicate;

You can use online software programs as mentioned above, ASANA, Basecamp & Teamworks.

You may wish to have a face-to-face meeting with your VA on a regular basis, especially if you don’t want your inbox clogged. This can be done via Skype, or if the VA is local by meeting up at a location suitable to both parties. (Note expect to pay for their time and travel, as they are in fact working for you during this time.)

You may simply prefer to receive an email from them regularly on how projects are progressing.

#3 Conduct a regular review

Whilst you may feel this is tedious, it is in fact beneficial for your business. You may find your VA, or you could be, doing something that the other party doesn’t like, is confused by, or they may have a better suggestion to improve the system. Having a regular review enables both parties to highlight any concerns, praise what they love and be clear on where they’re heading. You are effectively wanting your VA to be your life long team member, so set it up correctly from the start.

#4 When communication is breaking down

Sadly, I hear this one all the time, and it does disappointment that some (not all) business owner goes sourcing other VAs without actually communicating with their current VA what their concerns are. 9 times out of 10, the VA has no idea they’re not happy.

If you are having issues with your VA, TELL THEM! Explain what your concerns are, and how you would like to see things improve. A VA is a business owner, and isn’t going to want a client being dissatisfied with their services, they are quite likely thinking you’re happy with their performance as you haven’t made them aware of your frustrations.

And of course, if their performance doesn’t improve, move on and find a VA that suits and meets your needs.

Remember, that any experience with a VA whether good or bad, is helping you in your own business identify what works and doesn’t work. No experience is ever a waste, it is educational.

 

If you’re ready to work with a virtual assistant, or online business manager (like me), contact me today.