Every Leading Lady Needs a Brilliant Co-Star in Business

Every Leading Lady Needs a Brilliant Co-Star in Business

Why successful women in business need more than another person to delegate tasks to.

I'll be the Thelma to your Louise. The Cagney to your Lacey. The Grace to your Frankie. The Monica to your Rachel. Or even the Laverne to your Shirley.

And if we're having one of those weeks, I'll happily be the Samantha to your Carrie. Although I draw the line at spending half the working day discussing shoes. We've got a business to run!

Think about some of the most iconic female partnerships we've watched over the years. What made them so memorable wasn't that they were exactly alike. Quite often, they were complete opposites.

One was organised while the other was spontaneous. One was practical while the other had a head full of wild ideas. One liked following the rules while the other was already halfway out the door doing something questionable.

But they had something important in common. They had each other's backs.

And that got me thinking about women in business.

Why do so many incredibly capable businesswomen feel they have to do absolutely everything themselves?

The Reality of Being a Successful Woman in Business

Most women don't start a business because they dream of spending their evenings fixing website problems, creating email automations or figuring out why their social media scheduler has suddenly stopped working.

They start because they're passionate about something. They have expertise to share, people to help, ideas to explore and a vision of what they want their business to become.

Then the business starts growing.

Suddenly, they're not just the business owner. They're the marketing manager, customer service department, social media creator, website administrator, email marketing specialist, IT support person and chief problem solver.

Oh, and somewhere in between all of that, they still need to deliver the actual service their customers are paying for.

Sound familiar?

I've worked alongside business owners for years and one of the biggest challenges I see isn't a lack of ideas, ambition or ability. It's that too much of the business depends on one person.

And quite often, that person is very good at doing everything.

Which, ironically, becomes part of the problem.

Because when you know how to do something, it's incredibly easy to convince yourself that you might as well keep doing it.

Before long, you're spending more time running the machinery of your business than doing the work you actually love.

You Don't Need to Do Everything Yourself to Be Successful

Somewhere along the way, many business owners develop the belief that being successful means being able to handle everything.

We celebrate independence, determination and the ability to make things happen. And rightly so.

But there's a difference between being capable of doing something and it being the best use of your time.

Just because you can create your own social media graphics doesn't mean you should spend every Sunday afternoon doing it.

Just because you understand how your email marketing platform works doesn't mean you need to personally build every automation.

And just because you've always managed every part of your business doesn't mean you need to continue doing so as your business grows.

The next stage of business growth often requires a different way of working, not simply working harder.

This is where having the right support can make an enormous difference.

Not just someone to take tasks off your list, but someone who understands your business, recognises opportunities and helps you move towards the bigger picture.

Every Thelma Needs a Louise, But Let's Avoid the Cliff!

Now, before anyone gets concerned, I'm certainly not suggesting we drive your business off a cliff.

Quite the opposite.

I'd like to think I'm the person who notices the cliff, checks the GPS and suggests a better route before we get anywhere near it!

What I love about these iconic female partnerships is that neither woman needs to be everything.

Think about Grace and Frankie. Two very different women with different personalities, strengths and ways of approaching life. Yet together, they discover opportunities and possibilities they might never have explored independently.

Or Cagney and Lacey. Two strong women who brought different skills and perspectives to the table while working towards a common goal.

That's how I see a great business partnership.

You don't necessarily need someone who thinks exactly like you. You need someone whose experience, skills and perspective complement your own.

Someone who can look at your business with fresh eyes, ask questions you haven't considered and help you recognise opportunities that are difficult to see when you're immersed in the everyday running of things.

And occasionally, someone who will gently remind you that starting another new project might not be the best idea when you've already got six unfinished ones.

We've all been there!

What's the Difference Between a Virtual Assistant and an Online Business Manager?

This is a question worth exploring because not all business support is the same.

A Virtual Assistant (VA) typically helps with specific tasks such as administration, scheduling, inbox management, customer support or content uploads. A great VA can be an incredibly valuable part of your business.

An Online Business Manager (OBM) generally takes a broader view, helping coordinate business operations, projects, systems, processes and the people involved in keeping everything running.

Rather than simply asking, "What would you like me to do today?", an OBM is more likely to be thinking about what needs to happen next, what's slowing the business down and how different activities connect to your overall goals.

My own work combines Online Business Management, digital marketing and strategic business support.

That means I'm not just looking at whether your social media posts are scheduled. I'm considering whether your content is attracting the right people and encouraging them to take the next step.

I'm not just checking whether your email newsletter has been sent. I'm looking at how your email marketing supports your customer journey, builds relationships and creates opportunities for your business.

And I'm not just interested in whether your systems are working today. I want to know whether they're going to support your business as it continues to grow.

Because all those little pieces need to work together.

Ready to Stop Doing Everything Yourself?

You didn't build your business to spend your days managing every task, fixing every problem and chasing every unfinished project.

If you're ready for someone who understands the bigger picture, takes initiative and helps turn your ideas into action, I'd love to work alongside you.

As your Online Business Manager and Digital Marketing partner, I can help you streamline your systems, strengthen your marketing, coordinate projects and create a business that doesn't rely on you doing absolutely everything.

Let's talk about where your business is now, where you want it to go and how I can help you get there.

What Does Having a Strategic Business Partner Actually Look Like?

Imagine having someone in your business who understands what you're working towards and can help connect the dots between your ideas, marketing and operations.

You mention that you'd love to launch a new programme in a few months. Instead of that idea sitting on your never-ending to-do list, we start exploring what needs to happen to bring it to life.

We consider the customer journey, the website content, the marketing strategy, the email sequences, the booking process and the systems required to support it.

Or perhaps you're getting plenty of website traffic but not enough enquiries.

Rather than immediately suggesting you post more on social media, we look at what's actually happening. Is your website communicating your value clearly? Are visitors being encouraged to take action? Is there a disconnect between your marketing and your offers?

Maybe you've got several platforms that don't communicate with each other, which means you're manually completing tasks that could be automated.

We look at how to simplify those processes so your business becomes easier to manage.

Sometimes the solution is a new strategy. Sometimes it's improving what you already have. And sometimes it's recognising that you don't need another tool, another platform or another complicated process.

You just need the existing pieces to work properly.

Good business support isn't about making you busier. It's about helping your business operate more effectively.

The Best Business Partnerships Are Built on Trust

One of the things I've learnt over 15 years of running my own business is that the strongest working relationships aren't necessarily the ones where everyone agrees all the time.

They're the ones where people can have honest conversations.

When someone is genuinely invested in your business, they should be comfortable enough to question an idea, suggest an alternative or point out something you might have overlooked.

That doesn't mean taking over your business or making decisions for you.

You're still the business owner. It's your vision, your expertise and your direction.

But it does mean having someone who can contribute ideas, offer a different perspective and help you make informed decisions.

Sometimes I'll be the person saying, "That's a fantastic idea. Let's work out how to make it happen."

Other times, I might be the one asking, "Before we jump into this, how does it fit with everything else we're working towards?"

And occasionally, I'll be the one reminding you that we probably don't need to sign up for another software platform just because someone on LinkedIn said it was amazing.

A little bit of common sense can save a surprising amount of money!

Your Customers Don't Even Need to Know I Exist

Here's something that might sound a little unusual.

I'm perfectly happy being the person behind the scenes.

In fact, your customers might have absolutely no idea I exist.

They see your professional social media content, receive your newsletters, download your resources, visit your website and experience a business that feels organised and connected.

What they don't necessarily see is the planning, strategy, systems, marketing and coordination happening in the background.

And that's exactly how it should be.

My role isn't to become the face of your business. It's to help you show up as the face of yours.

I love seeing business owners step confidently into their expertise, knowing that the important things behind the scenes are being looked after.

Whether that's managing digital marketing activities, improving SEO and online visibility, creating email marketing campaigns, supporting a launch or helping coordinate business operations, my focus is always on making sure the work supports your bigger goals.

Because when the right things are happening behind the scenes, you have more time and headspace to focus on the parts of your business that genuinely need you.

How Do You Know When It's Time for More Business Support?

There's no magic revenue figure or perfect stage of business growth that tells you it's time to bring someone into your corner.

But there are usually some fairly obvious signs.

You might find yourself constantly working in your business with very little time to work on its future. You've got wonderful ideas but struggle to find the time to implement them. Your marketing happens inconsistently because client work always takes priority.

Perhaps you're paying for several systems but aren't using them effectively, or you're spending hours on repetitive tasks that could be simplified.

You might even be turning down opportunities because you simply don't have the capacity to take on anything else.

And sometimes the biggest sign is much simpler.

You're tired of having to think about absolutely everything.

You'd love to have someone you can talk ideas through with, someone who understands how the different parts of your business connect and someone you can trust to take initiative.

Not because you can't do it yourself.

But because you've reached the point where doing everything yourself is no longer helping you move forward.

You Can Be the Leading Lady Without Playing Every Role

There's something incredibly powerful about women supporting other women in business.

Not competing. Not comparing. Not trying to prove who can work the longest hours or juggle the most responsibilities.

Just recognising that we all bring different strengths to the table and that working together can create opportunities we might struggle to achieve alone.

You can be independent without being isolated.

You can be ambitious without being permanently overwhelmed.

And you can build a successful business without personally managing every single detail.

Imagine what you could do with the time you currently spend troubleshooting technology, creating content, managing processes and chasing unfinished tasks.

What ideas could you finally bring to life? What opportunities could you explore? How much more attention could you give to your clients, your expertise and the direction of your business?

That's what the right business partnership should help create.

Not simply a shorter to-do list, but a business that works better.

Looking for Your Business Co-Star? Let's Work Together

If you've made it this far, perhaps you've recognised a little of yourself in this article.

Maybe you're the woman with a head full of ideas, a successful business and a to-do list that seems to have developed a life of its own.

Maybe you're ready to stop being the person who has to remember, manage, organise and implement absolutely everything.

Or perhaps you'd simply love to have someone in your corner who understands business, marketing and systems and can help you see the bigger picture.

That's where I come in.

I'm Anne C Clark, an Online Business Manager and Digital Marketer who works alongside business owners to bring their ideas to life, simplify their operations and strengthen their marketing.

I bring experience, strategy, practical support and a healthy dose of intuition to the businesses I work with.

You bring your vision, your expertise and those wonderfully ambitious ideas.

Together, we work out how to make them happen.

I'll happily be the Thelma to your Louise, the Cagney to your Lacey or the Grace to your Frankie.

And unlike Thelma and Louise, we're definitely planning a much better ending!

You don't need another person waiting for instructions. You need someone who can see the bigger picture, take ownership and help move your business forward.

If you're ready to stop juggling everything and start working with someone who genuinely has your back, let's have a conversation.

We'll talk about your business, what's working, what's holding you back and where the right support could make the biggest difference.

Your next chapter in business doesn't have to be a solo performance.

How to set up an opt-in for your business

How to set up an opt-in for your business

You've thought about creating an opt-in on your business to entice your target audience to sign up to your mailing list. This is a great move, whilst social media is amazing to connect with your target market, you don't own those platforms and if they were to close down tomorrow....you will have lost all your market. Therefore, building a mailing list is a great way to target your market and keep them. Creating an opt-in, which is like a freebie, showcasing your expertise is an attraction piece to entice your audience to join your mailing list.

For many business owners this seems easy but for others who have never done it before here is a guide to help you along.

 

What does your audience need?

Firstly, you need to define what your opt-in is. What is something your audience wants from you?  For example; people what to know how to start working with a VA, hence this is my website opt-in 'How to start outsourcing'.

The types of opt-ins you can have are:

  • Email series
  • Ebooks
  • Video series
  • Worksheet
  • Mini e-courses
  • First chapter free of a book you've written
  • Discount on a product or service

 

Hosting your database

You need to determine which email system you want to use to manage your database and create your newsletters from.  Your options are MailChimp, Aweber, Active Campaign, Infusionsoft, Ontraport, Contact, and there are plenty more. How to do determine which one to go with.

 

Creating your autoresponder

Once you have created your opt-in, determined how you will have it run and selected your database company. You will then draft your welcoming email that will accompany your opt-in enticement.

Strategy Tip:  Don't just have your opt-in information on your email, at the end of it, add information about your other products and services. This is your opportunity to advertise your business for free!

 

Test your system

Once you have created everything make sure you test it so you can see what you're audience will experience and make any necessary changes you need to.

 

Marketing your freebie

Now that your system is set up, start marketing it. Post enticers on your social media platforms. Use your Facebook App to add a sign up feature.

Add a Pop up on your website to 'say hi, sign in here!' (so to speak). Don't assume people will easily find your sign up.  Have an embedded sign up and a pop up one, so you have double opportunities to get your audience to sign up.

 

Unlimited opportunities

You are never limited to having 1 opt-in, so don't be afraid to create others. Programs like Pop Up Ally allow you to have different opt-in feature on different pages of your website.  This is through the paid feature. You can learn more here.

 

Feels all too hard?

Guess what? I offer this service and can do it all for you.  Feel free to contact me to find out more.

What does a virtual assistant do?

What does a virtual assistant do?

A virtual assistant is a business owner that works remotely providing services from administration through to desktop publishing and website development, to other business owners. Virtual assistants work from their homes, providing support to businesses across the world. Virtual assistants are paid generally for the time spent working for businesses, at an hourly rate or project rate.

As many business owners start to grow their business, they can find themselves at a turning point where their focus truly needs to be on the business growth and development, not being weighed down with various administration tasks or business functions that could easily be outsourced and managed by external parties, giving them back their valuable time.

A virtual assistant is a great stepping-stone for the business owner who isn’t quite ready to hire a full time or part time employee, or have the needed finances to cover overheads such as computers, wages, insurance, and so forth.

In Australia, Virtual Assistant rates range on average from $30 to $70, depending on their skill and industry knowledge and experience. In my role as a virtual assistant, I work with multiple businesses providing a range of services from administration, email/diary management, social media and online business strategies, blogging, newsletter, desktop publishing and website updates.

Virtual assistants can be hired hourly for a one off project, or for a set number of hours per week or month.  When it comes to hiring, don’t allow yourself to be blocked by the price of a virtual assistant, as it is important that your business needs are being met. It is important to know, that whilst a virtual assistant might cost $50 an hour, that task that takes you 2 hours is mostly likely going to take a virtual assistant 1 hour or less.

 Virtual assistants work remotely, and use programs such as Skype, Dropbox, project management software, to enable them to work for businesses across the globe.

Business owners can source overseas virtual assistants, which can have many pros and cons. If your business need a 24 hour service, having a virtual assistant both locally and overseas can enable you to provide a 24 hour service.  There are many programs that can be used to streamline processes between your virtual team and ensure smooth running of your business.

When you feel you are ready to bring a virtual assistant into your team, but may be unsure where to start and how to hire one.

I recommend reading the following articles:

How to start working with a virtual assistant

How can a Virtual Assistant help you in your business?

Then seek referrals from colleagues and friends, on virtual assistants they recommend.  Another method is to review testimonials on virtual assistant websites to see what previous clients have to say.  Be sure to talk to several virtual assistant businesses, to ensure you feel comfortable with their ability to meet your business needs and understanding.  Also, see if they offer a trial period so you can be sure it's going to be a perfect match!

If you have any additional questions on what a virtual assistant does, please feel to connect with me. 

How can a Virtual Assistant help you in your business?

How can a Virtual Assistant help you in your business?

Using the services of a Virtual Assistant is a great way to focus on what you love.  You know, as business owners, how quick your day can fly by and you just never seem to have enough time.  You find yourself spending so much time doing things for your clients, that you don’t seem to have time to focus on business development.

Working with a Virtual Assistant enables you to get back your time and have the confidence in knowing your various administration tasks/projects are being taken care off, whilst you do the things you love. 

Here are some common tasks a virtual assistant can help you get started with. It is important to know that not all virtual assistants offer the same services, so don't limit yourself to thinking you have to have just 1 virtual assistant.

DAY TO DAY FUNCTIONS:

Assisting you with your ‘To Do’ list.
Preparing correspondence.
Co-ordinate mail outs, both hardcopy or electronic.
Create business forms, templates and ensuring branding is consistent.
Create your stationery requirements such as letterheads, business cards, with compliment slips, flyers and brochures.
Be your sounding board for new ideas, events, products or services.
Managing your emails.
Assist with streamlining your office systems to keep you on track, organised and efficient.

 

YOUR WEBSITE: 

Upload your blogs onto your website.
Source free images for blogs, or create original artwork.
Create pages, graphics and ‘call to action’ buttons.
Manage members.
Source guest bloggers.

 

YOUR BLOG:

Write your content.
Source or create accompany images.
Upload to your website and add in SEO components.

 

YOUR CUSTOMERS:

Attend to your customer emails.
Set up ‘canned’ responses for frequently asked questions.
Prepare an online ‘Client Questionnaire’ and review the returned results.
Undertake online research.
MailChimp e-Newsletters | Set up a template, import your list of contacts and create/compile your weekly/monthly/quarterly e-Newsletters.
Manage AWeber and Wishlist memberships, and creating newsletters.

 

SPECIAL EVENTS: 

Create invitations
Promote your special event, workshops & events.
Collate RSVPs
Setting up online ticket buying – Eventbrite / TryBooking
Coordinate with venues, suppliers on your behalf.
Preparing documentation and presentations for event.

 

SOCIAL MEDIA:

Create your editorial calendar of content for Facebook, Twitter, Instagram, Pinterest, LinkedIn and Google+.
Create original branded graphics for your business.
Search for avenues to increase your followers and audience interaction.
Monitor your page and attend to any business private messages.
Create Facebook Ad campaigns.

 

AND MORE: 

Create a PowerPoint presentation.
Create an Excel spreadsheet for a mail-merge mail-out, reports, budgets, etc.
Create and format Manuals and Workbooks.
Format your e-book.

 

My role is to make your life as stress-free and efficient as possible.

 

Ready to explore more, contact me today.

 

 

 

How to clearly communicate your expectations to your Virtual Assistant

How to clearly communicate your expectations to your Virtual Assistant

I commonly hear business owners who have used virtual assistants previously before knocking on my door, mentioned how their VA went on a tangent doing things they hadn’t asked for or failing to communicate to them.

Communication is an essential tool between any business relationships.
If you have had a failed VA relationship or keen to start working with one, but not really sure on your what, who and how, here are some tips to assist you to creating the perfect relationship with your VA.

#1 Outline the task

Don’t assume they ‘get what you mean’. Be detailed in your description, the more familiar and longer they work with you, the trust will build and a clearer understanding of how you both work will develop. When starting out with a new VA, you need to be as detailed as possible, otherwise you’ll be pulling your hair out. Don’t just ‘tell them’ what you need, follow it up with an email.

You have heard people say ‘yes I got it’ and discovered they were completely off track. The English language is very interruptive. It is better if you can give examples.
More experienced VAs will know what questions they need to ask you. But newbies will need more guidance from you.

#2 Explain your preferred communication style

Having previously worked in the corporate world for Managing Directors, Chief Financial Officers and various General Managers. No two were ever the same in how they liked their work done and communicated. Some were self-sufficient, some old school and some just confused relying on me to tell them what to do.

So it’s important you advise your VA how you like to work and how you like to be kept up to date, and this should be done in your initial phone call with your potential VA. The reason is some VA prefer to work certain ways and if you’re requiring an alternative to what they prefer, then you may find your working relationship deteriorate quickly (and that is not what you want).

Types of communication streams you may prefer;

Your VA to just run with it and advise when completed, only asking questions when needed.
Communicate every step of the way so you know exactly where tasks are. You can use programs like ASANA (which is free) to help manage this, and is beneficial if your VA is working on multiple projects.Alternatively if you have multiple team members. It’s an effective communicating tool. Other alternatives are TeamWorks and BaseCamp. There are plenty of others, some free and some paid.

Communicate a strict guideline. No work is to be done ‘outside’ the specified task, unless asked first. Or that a task must be done within a certain number of hours, if they have reached those hours then to discuss with you first before proceeding any further. This is advisable especially if you are budget conscious, however a VA should advise you if the work is exceeding the perceived time.

Ways to communicate;

You can use online software programs as mentioned above, ASANA, Basecamp & Teamworks.

You may wish to have a face-to-face meeting with your VA on a regular basis, especially if you don’t want your inbox clogged. This can be done via Skype, or if the VA is local by meeting up at a location suitable to both parties. (Note expect to pay for their time and travel, as they are in fact working for you during this time.)

You may simply prefer to receive an email from them regularly on how projects are progressing.

#3 Conduct a regular review

Whilst you may feel this is tedious, it is in fact beneficial for your business. You may find your VA, or you could be, doing something that the other party doesn’t like, is confused by, or they may have a better suggestion to improve the system. Having a regular review enables both parties to highlight any concerns, praise what they love and be clear on where they’re heading. You are effectively wanting your VA to be your life long team member, so set it up correctly from the start.

#4 When communication is breaking down

Sadly, I hear this one all the time, and it does disappointment that some (not all) business owner goes sourcing other VAs without actually communicating with their current VA what their concerns are. 9 times out of 10, the VA has no idea they’re not happy.

If you are having issues with your VA, TELL THEM! Explain what your concerns are, and how you would like to see things improve. A VA is a business owner, and isn’t going to want a client being dissatisfied with their services, they are quite likely thinking you’re happy with their performance as you haven’t made them aware of your frustrations.

And of course, if their performance doesn’t improve, move on and find a VA that suits and meets your needs.

Remember, that any experience with a VA whether good or bad, is helping you in your own business identify what works and doesn’t work. No experience is ever a waste, it is educational.

 

If you're ready to work with a virtual assistant, or online business manager (like me), contact me today.